Returns and Refund Policy
Our returns and exchange policy makes returning products as easy as it is to buy them. We are confident that you will be completely satisfied with your purchase however, there may be the odd occasion that you have to return your product to us. We have made this process as easy and stress free as possible, providing excellent customer service is our main priority. Please read on below to find out how you can return your item to us.
What If my Volare wetsuit is the wrong size or I need to exchange a product?
We provide detailed product information on our website to ensure that you can make an informed product decision and that the goods purchased online are exactly as described. However if when you receive your order you discover that the items are not what you’re looking for and you would prefer an alternative product or size from our range, then please do not worry you can exchange your order within 14 days of receipt. However the product and packaging must be in "new" saleable condition.
To exchange an item simply follow the below steps:
• Please send back to the address below with a note stating your sales number and what you require.
• You will need to pay for the return freight back to our warehouse.
• Post the item back to the following address:
Volare Sports
PO Box 3033,
Southport
Qld 4215
Australia
• Once your product has been received, checked and restocked. We can then send out the new size, please note return freight will need to be paid should you not have enough in store credit.
We recommend you send returns back to us using a recorded delivery service. This insures your item is traceable in the unlikely event that your parcel goes missing and also provides you with a proof of postage. Please be aware that we are not responsible for the returned product until it reaches our warehouse.
If an item is returned to our warehouse and is not in 'brand new' condition, we reserve the right to return the original product to you and refuse an exchange.
What If my Volare product Is faulty?
In the odd event that one of our products becomes faulty, we provide a very fair and honest faulty goods return policy. Send the item back to us using the exact same steps as above and we will test your product to determine the exact reason for the fault. If this reason turns out to be a manufacturing fault then we will either repair the issue or send you out a brand new replacement. You can't get much fairer than that!
Testing can take up to 10 working days but we will endeavour to come back to you with a result as soon as we can. Should you have up coming race, please let us know so we can get you back in the water as soon as possible.
Refunds:
Should you wish to return a product due to a change of mind, we're happy to offer refunds on undamaged and saleable items. Please note that the refund will cover the product cost only and freight charges are not refundable. For instance, if you've decided to return an item simply because you don't like the colour, we will refund the product amount minus the postage / freight fee.
How long will refund take?
The return / refund policy starts when the goods are received into our warehouse. (Not the day you ship the goods) Please note we can not refund an item, until we physically receive the goods into our warehouse. Once your return shipment is received, please allow 7 - 10 working days for the goods to be inspected, repacked, restocked and your refund processed. Please note that refunds after processing, can take a few days to arrive into your account depending on your bank.
Packing Instructions
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